Privacy Policy

Effective Date: June 2026

1. Overview

Insoftx is a software development and managed hosting company based in Dhaka, Bangladesh. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, client portal, and services.

2. Information We Collect

2.1 Personal Information

• Name
• Email address
• Phone number
• Billing and payment information
• Company details (if provided)

2.2 Service & Project Data

• Project requirements and documentation
• Quotations, invoices, and payment history
• Messages, meetings, and communication records
• Client portal activity logs

2.3 Technical Data

• IP address
• Browser and device information
• Login and session activity
• Usage analytics and system logs

3. How We Collect Data

• When you register or use our client portal
• When you request quotations or services
• When you make payments or receive invoices
• Automatically through cookies and system tracking tools

4. How We Use Your Data

• To provide software development and hosting services
• To manage client accounts, projects, and communication
• To process payments and generate invoices
• To improve system performance and user experience
• To prevent fraud, abuse, and unauthorized access

5. Data Sharing

We do not sell or rent your personal data. However, we may share limited data with trusted third parties such as:

• Payment processors (e.g., Stripe, PayPal)
• Hosting and infrastructure providers
• Analytics and communication tools
• Legal authorities when required by law

6. Client Portal Data

All data inside the client portal—including projects, invoices, messages, and hosting information— is considered confidential business data and is used solely to deliver services.

7. Cookies & Tracking

We use cookies to:

• Maintain user sessions
• Enable secure login to the client portal
• Improve performance and user experience
• Analyze usage patterns

8. Data Retention

• We retain data as long as necessary to provide services
• Financial and transaction records may be retained for legal and accounting purposes
• Deleted hosting data may be permanently removed after termination policies apply

9. Data Security

We implement industry-standard security measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

• Access your personal data
• Request correction of inaccurate data
• Request deletion (subject to legal obligations)

11. Third-Party Services

Our services may integrate with third-party platforms, each governed by their own privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

13. Contact

Email: [email protected]