Refund Policy

Effective Date: June 2026

1. Introduction

This Refund Policy outlines the conditions under which refunds may be issued for services provided by Insoftx, including software development, managed hosting, and subscription-based services.

2. General Policy

Due to the customized and digital nature of our services, most payments are non-refundable once work has begun or services have been activated.

3. Software Development Services

3.1 Fixed Price/One time Projects

• Payments are non-refundable once project work has started
• If a project is cancelled before work begins, partial refunds may be considered
• Completed or delivered milestones are non-refundable

3.2 Milestone-Based Projects

• Each milestone payment is tied to completed work stages
• Once a milestone has started or been delivered, it is non-refundable
• Cancellation during active development may result in partial evaluation-based refunds

4. Managed Hosting Services

• Hosting fees are non-refundable once the service is activated
• Clients may cancel at any time, but service remains active until the billing period ends
• No prorated refunds are provided for partial usage

5. Hosting Suspension & Data Removal

• Hosting may be suspended if payment is overdue by 3 days
• Hosting may be terminated if payment is overdue by 30 days
• After termination, all hosting data may be permanently deleted
• Clients are responsible for maintaining backups of their data

6. Subscription Services

• Subscriptions may be canceled at any time
• No refunds are issued for the current billing cycle once payment is processed
• Future billing will stop after cancellation confirmation

7. Duplicate or Erroneous Payments

If a duplicate or accidental payment is identified, clients must report it within 7 days. Verified duplicate payments may be refunded to the original payment method.

8. Service Issues

If a service issue occurs due to Insoftx systems, we may offer:

• Service correction
• Account credit
• Case-by-case resolution

9. Fraud & Abuse

Refunds may be denied in cases of fraudulent activity, abuse of services, or violation of our Terms & Conditions.

10. Refund Request Procedure

To request a refund, contact us at [email protected] with:

• Full Name
• Service or Project Name
• Invoice or Payment Reference
• Reason for Refund Request

11. Processing Time

Approved refunds (if applicable) will be processed within 7–14 business days via the original payment method.

12. Changes to This Policy

We may update this Refund Policy at any time. Changes will be effective upon posting on our website.

13. Contact

Email: [email protected]