Refund Policy

Effective Date: 01.05.2025

Introduction

At Insoftx, we are committed to delivering high-quality software development and digital services. This Refund Policy outlines the conditions under which refunds may be granted.

Custom Software Development

Due to the customized nature of our services, payments made toward custom software development projects are generally non-refundable once the project has commenced.

• If a project is canceled before work begins, a partial refund may be issued after deducting administrative costs.
• If work has started, refunds will be evaluated based on completed milestones.
• Payments for completed phases are non-refundable.

Budget Tier Projects

For projects delivered under our Budget Tier (rebuilt templates or pre-developed source code solutions):

• Initial deposits are non-refundable once development or customization begins.
• If cancellation occurs before customization, refund eligibility will be reviewed.

Subscription & SaaS Services

For subscription-based services, hosting, maintenance, or SaaS products:

• Subscriptions may be canceled at any time.
• No refunds will be issued for the current billing cycle once payment has been processed.
• Future recurring charges will stop after cancellation confirmation.

Duplicate or Erroneous Payments

If you believe you have made a duplicate or accidental payment, please notify us within 7 days. Verified duplicate payments will be refunded to the original payment method.

Refund Request Procedure

To request a refund, please contact us at [email protected] with the following details:

• Your Full Name
• Project or Service Name
• Payment Reference or Invoice Number
• Reason for Refund Request

Processing Time

Approved refunds will be processed within 7–14 business days using the original payment method.

Changes to This Policy

Insoftx reserves the right to modify this Refund Policy at any time. Updates will be effective upon posting on our website.

Contact Us

If you have any questions regarding this Refund Policy, please contact us at [email protected].